Privacy Policy

Effective Date: September 1, 2025

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide directly to us, including:

• Name, email address, and phone number
• Delivery addresses and location information
• Payment information (processed securely through third-party providers)
• Profile information and preferences
• Communication history with our support team

1.2 Automatically Collected Information

When you use our platform, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Location data (when permission is granted)
• Cookies and similar tracking technologies

1.3 Third-Party Information

We may receive information about you from third parties, including:

• Social media platforms (if you choose to connect your accounts)
• Payment processors
• Business partners and delivery partners

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide, maintain, and improve our logistics services
• Communication: To send updates, notifications, and respond to inquiries
• Payment Processing: To process transactions and billing
• Safety and Security: To verify identity and prevent fraud
• Analytics: To understand usage patterns and improve our services
• Legal Compliance: To comply with applicable laws and regulations
• Marketing: To send promotional materials (with your consent)

3. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

3.1 Service Providers

We share information with third-party vendors who perform services on our behalf, including payment processors, cloud storage providers, and analytics services.

3.2 Delivery Partners

We share relevant delivery information with our partner networks and riders to facilitate service delivery.

3.3 Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights and safety.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication systems
• Employee training on data protection

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specific retention periods depend on the type of information and the purpose for which it was collected.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data
• Opt-out: Unsubscribe from marketing communications
• Restrict Processing: Request limitation of processing

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences.

8. International Data Transfers

Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for international transfers.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through our platform or via email. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Contact Us

13. Complaints

If you believe we have not adequately addressed your privacy concerns, you have the right to file a complaint with the relevant data protection authority.

Last updated: September 1, 2025